Privacy & Data Protection

This Privacy Policy explains how we at Sweety Win collect, use and protect your information when you create an account, play games or otherwise use our services in the United Kingdom. We are committed to protecting your privacy and handling your personal data in a clear and responsible way. This page sets out the types of information we collect, why we need it and how you can manage your data.

Types of data we collect

We collect different categories of information to operate your account and provide our services.

Personal data

Personal data includes name, date of birth, address, email and phone number provided at registration, plus identity documents supplied for verification. We also collect payment details where necessary to process deposits and withdrawals.

Technical data

Technical data covers device information, IP address, browser type, operating system, cookies and similar tracking technologies. This helps us maintain site performance, prevent fraud and deliver a secure service.

Transactional and activity data

Transactional data includes deposits, withdrawals, game history, bet stakes and outcomes, loyalty activity and correspondence with support. We record user activity to operate accounts, meet regulatory requirements and detect suspicious behaviour.

Use of information

We use your data to create and manage your account, process payments, verify identity, provide customer support, and monitor compliance with our terms. We also use anonymised or aggregated data to analyse trends, improve the service and prevent fraud.

Data protection practices

We protect your information using administrative, technical and physical safeguards appropriate to the sensitivity of the data. Access to personal data is restricted to authorised staff and third-party providers who need it to perform services on our behalf. We retain data only as long as necessary for business, legal or regulatory purposes.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support login sessions, measure site usage and deliver relevant content. You can manage cookie preferences via your browser settings or the site cookie controls. Disabling some cookies may affect site functionality.

User rights

Under data protection law you have rights over your personal data, including the right to access, correct, restrict processing, object to processing and request erasure where applicable. You may also request a copy of your personal data in a commonly used format.

Access, correction and deletion

If you want to view, update or delete the data we hold about you, contact our support team and we will guide you through the verification steps. For security reasons we may need to retain certain information to comply with legal or regulatory obligations even after account closure.

Information sharing and third parties

We may share personal data with trusted third-party service providers for payment processing, identity verification, fraud prevention, analytics and customer support. We require these providers to keep data secure and to use it only for the agreed purposes. We may also disclose information if required by law or to protect our rights and the safety of users.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to you. If you have questions about this policy or wish to exercise your data rights, please contact our support team at [email protected].

References to SweetyWin in this policy apply to the same operator and services described above.